Krauss & Crane Air Conditioning Privacy Policy

Krauss & Crane Air Conditioning, (“Company,” “we,” “us,” or” our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website(“Site”), use our services, or interact with us in any manner. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, postal address, and other contact details you provide.
Automatically Collected Information: IP address, browser type, device type, cookies, and usage data related to our website.
Transaction Information: Details of purchases or services requested.
Communication Data: Any messages, emails, or customer service interactions.

2. Information We Collect from Other Sources

From time to time, we may collect information about you from other sources, including:

Corporate Affiliates
Marketing Vendors
Survey Providers
Data Enhancement Services
Data Brokers
Other Websites and Services
Social Media Platforms
Conferences and Industry Events

We use this information to supplement the data we collect directly or automatically to improve our services, analytics, advertising, and provide you with more relevant experiences. When you interact with us on social media (e.g., LinkedIn, Meta), including liking or following our pages, tagging us, or sharing our content, we may collect your username and any comments or content relevant to our engagement with you. Customers can text HELP for support or more information and STOP to unsubscribe at any time, with no further messages being sent.

3. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website.
Improve, personalize, and expand our website.
Understand and analyze how you use our website.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Send you emails.
Find and prevent fraud.
Share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

We do not sell or otherwise disclose personal or mobile information without prior authorization. We may share information provided by our website visitors and those who opt-in via messaging and mobile with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you:

If we are required to do so by law or legal process.
To law enforcement authorities or other government officials.
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this website in a manner that is consistent with this Privacy Statement.

4. Third-Party Vendors and Corporate Affiliates

We work with trusted partners who help us operate, provide, improve, understand, customize, support, and market our services. These partners include:

Hosting providers who keep our website up and running.
Payment processors who help us handle secure transactions.
Analytics providers who help us understand how our services are being used.
Marketing partners who assist with advertising, customer outreach, and engagement.
Service providers who help fulfill customer requests and inquiries.

Our partners are contractually obligated to protect your data and use it only for the purposes specified by Krauss & Crane Air Conditioning,

5. Log Files

Krauss & Crane Air Conditioning,follows standard procedures for using log files. These log files track visitors when they visit our website, as part of hosting services’ analytics and third-party analytics providers, such as Google Analytics. The information collected by log files includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. This data is not linked to any personally identifiable information. The purpose of this information is for analyzing trends, administering the site, tracking user movement on the website, and gathering demographic information.

6. Cookies and Web Beacons

Like many other websites, Krauss & Crane Air Conditioning,uses cookies. Cookies are used to store information including visitor preferences and the pages accessed or visited. This information helps optimize user experience by customizing web page content based on browser type and other information. Users can choose to disable cookies through their individual browser settings. More information about cookie management can be found in the respective web browsers’ websites.

7. Our Advertising & Website Analytics Partners

Some advertisers on our site may use cookies and web beacons. Third-party ad servers or ad networks may use technologies such as cookies, JavaScript, or web beacons in their respective advertisements. These technologies measure the effectiveness of advertising campaigns and/or personalize advertising content seen on websites.

Krauss & Crane Air Conditioning, has no access to or control over cookies used by third-party advertisers. We recommend consulting the respective privacy policies of third-party ad servers for more details. Below are some advertising and analytics partners we may work with:

Google Ads & YouTube Ads: Google Ads Privacy Policy
Google Analytics: Google Analytics Privacy Policy
Meta (Facebook & Instagram): Meta Privacy Policy
Microsoft Advertising: Microsoft Advertising Privacy Policy

8. Messaging Terms and Conditions

Krauss & Crane Air Conditioning, will be collecting opt-in consent both verbally and through online interactions.

Customers may opt in to receive messages:

Verbally: Either in person at our physical location or over the phone when speaking with a representative.
Online: By submitting an online form or checking an opt-in box on our website during registration.

When a customer is registered for the first time, they are asked to provide their phone number, and our staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers will be informed at the time of opt-in that:

Message and data rates may apply.
Message frequency may vary.
They can text HELP for support or more information and STOP to unsubscribe at any time, with no further messages being sent.
Your information and phone numbers will not be shared with third parties for marketing or promotional purposes.

By submitting our contact form or checking an opt-in box on our website, customers consent to receive text messages from Krauss & Crane Air Conditioning, at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Message frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help.

9. Protection of Opt-In Messaging and Mobile Information

We value your privacy and are committed to protecting your information. Consistent with the information provided in the “How We Use Your Information” section of this Privacy Policy, we do not share, sell, rent, or otherwise disclose your opt-in messaging or mobile information to third parties for their marketing purposes. Your consent to receive communications from us is strictly limited to Krauss & Crane Air Conditioning, and we will only use this information as described in the “How We Use Your Information” section. Additionally, as outlined in the “Terms and Conditions” section, you can withdraw your consent to receive communications at any time by following the opt-out instructions provided in our messages.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our services constitutes acceptance of the updated policy.

11. How Can You Access Your Information?

You have the right to access, update, or delete your personal information. If you would like to review the data we have collected, you may do so by:

Requesting a copy of your data by contacting us at Krauss & Crane Air Conditioning,
Updating your information through your account settings (if applicable).
Requesting deletion of your personal information, subject to any legal retention obligations.

We will respond to requests within the time frame required by applicable laws. Please note that identity verification may be required to process these requests.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

This statement was created on 16 June 2021. Last updated on 6 February 2026.

Rose

3 days ago

Air conditioning is away of life living in florida. Unfortunately mine decided to stop working this past Monday. I called Krauss and Crane and they immediately sent a repairman over. He examined the system and told me it was not something that could be fixed. It was not a comfortable situation for me since I have health issues. The next day, Tuesday, repairmen were here to install a new unit. I was very thankful that Brayden and Steven did an excellent job. They were very professional and knowledgeable about their craft. Thanks to all at Krauss and Crane. Rose J.

Annie O

5 days ago

The techs who did the installation were professional, polite, friendly and neat. I recommend Krauss and Crane. We are very happy with the work. It was completed in a timely manner.

David Watkins

6 days ago

Before the scheduled appointment, the technician called me to inform me that he was on his way, which I appreciated as it allowed me to prepare for his arrival. As promised, he arrived promptly on time, equipped with all the necessary tools and equipment. He began by conducting a thorough maintenance check, ensuring that all the systems and components were functioning optimally. He was meticulous in his work, and I could see that he was paying attention to every detail, which gave me confidence in his expertise. After completing the maintenance check, he took the time to listen to my concerns about an issue that I was having with the system. He asked questions to fully understand the nature of the problem and then proceeded to diagnose and fix it promptly. I was impressed by his professionalism, expertise, and the quality of his work. He left the system running smoothly and efficiently, and I felt satisfied that my concerns had been addressed. Overall, it was an excellent service experience, and I would highly recommend the technician to anyone in need of similar services. I’m

bob cogan

11 days ago

Had my annual maintenance done by Jesse on 8-7-24 by Krauss&Crane.Always courteous, polite, very focused. I highly recommend them for any AC issues.

Daniel Wilbert

12 days ago

Can’t say enough great things about my years of business with K&C! My dad had them in place to handle the original install, 17 years ago. I’ve had them doing scheduled maintenance for several years and most recently had them do a system replacement. Top notch company! Employees are polite and professional. Fair market value paired with superior customer service!

Dwight Labadie

18 days ago

I have a contract with them and receive very good service. They have been very reliable.

Bob M

As always, I am still receiving outstanding service Krauss & Crane. I have been using this company for years and would never consider changing my service partner. They are professional, always on time, and easily accessible by phone if ever needed in an emergency. Their Service Technicians are the absolute best of any home that I’ve ever lived in across the United States. Through their service, I know that they are absolutely extending the life of my HVAC. I would recommend them to everyone!

Sherry Way

20 days ago

Krauss & Crane is reliable and available in emergencies. I am always pleased with the professional servicemen and courteous service I receive. And, they remind me when I am due for service.

Suzanne Venezia

I worked in the industry for 25 years as an office manager and would absolutely hire this man in a minute. He was very polite and conscientious. In my opinion you are very lucky to have him as an employee.

Susan Becker

25 days ago

Service tech was prompt, efficient and courteous.

Privacy Policy